Returns and Refunds

HOW DO I CANCEL OR CHANGE MY ORDER?

To cancel or modify your order, please get in touch with our customer service team at 813-440-8108. Kindly ensure that you have your order number and a valid reason for cancellation ready. It's important to note that orders can be canceled free of ch

WHAT IS THE RETURN POLICY?

Item is returnable for 21 calendar days once shipped. To initiate a return for an item, please follow these steps: first, sign into your account and navigate to the Orders section. From there, select the Warranty Request option and proceed to the 2nd

WHAT IS THE SCOPE OF WARRANTY?

Rest assured that all UHVACM standard motors come with a warranty that covers any defects in UHVACM workmanship and materials. This means that you can trust in the quality and reliability of these motors, knowing that you are protected. It's importan

WHAT IS THE WARRANTY PERIOD?

STANDARD 2 YEAR WARRANTY: United HVAC Motors LLC warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of twenty-four (24) months from the original invoice date. For a wa

WHAT IS THE PROCEDURE TO RECEIVE WARRANTY SERVICE?

Customers should first email [email protected] or call 813-440-8108 to receive technical support. If technical support cannot solve your problem, you will be required to visit unitedhvacmotors.com/warranty-information to start a cl

WHAT IS A REPAIR OR REPLACEMENT WITHIN THE SCOPE OF THE WARRANTY?

If a UHVACM product is defective due to UHVACM workmanship or materials and the defect occurs during the warranty period, then UHVACM will either repair the product or replace it with a remanufactured one, whichever UHVACM believes to be appropriate

WHAT IF I HAVE A REPAIR OUTSIDE THE SCOPE OF THE WARRANTY?

Problems with UHVACM products can be due to improper maintenance, faulty installation, non-UHVACM additions or modifications, or other problems not due to defects in UHVACM workmanship or materials: If the UHVACM Authorized Service Center determines

WHAT IS THE INTENDED USE OF THE WARRANTY?

UHVACM products are designed for residential, industrial, and commercial use.

ARE THERE OTHER WARRANTIES AND LIABILITY LIMITATIONS?

This Limited Warranty and Service Policy represents UHVACM’s sole and exclusive warranty obligation with respect to UHVACM products. UHVACM’s liability to a customer or any other person shall not exceed the UHVACM’s sales price of the applicable UHVA